ISO/IEC 20000-1
This standard states the requirements for an IT service management system. This system can be used by an IT service provider to ensure an approved level of service is delivered to their customers.
What is ISO/IEC 20000-1?
This standard states the requirements for an IT service management system. This system can be used by an IT service provider (internal and external) to ensure an approved level of service is delivered to their customers (internal and external).
Most businesses rely on information technology as one of their core business services. Many key operational processes rely on IT and changes within these processes require changes to the IT systems - affecting hardware, software, communications and support. This is the realm of IT service management and the scope of ISO/IEC 20000-1.
Who can use ISO/IEC 20000-1
ISO/IEC 20000-1 is applicable to all sizes of organisation providing IT service management activities who wish to benchmark their existing IT service management. ISO/IEC 20000-1 is a British standard developed by the IT Service Management Forum (itSMF) that is gaining worldwide acceptance.
Benefits
Reduce costs - ISO/IEC 20000-1 is management system based. The basis of the standard is the Plan-Do-Check Act cycle common with other management system standards. Which enables you to operate an integrated system and reduce duplication and costs.
Stakeholder confidence - It enables you to demonstrate best practice the standard is based on the work done by the UK Office of Government Commerce (OGC) and the internationally accepted IT Infrastructure Library (ITIL) to give the user confidence that real benefits will be brought to the way your IT services are managed.
LRQA's services
Verification and Certification - The scheme requires independent verification by a third party certification body recognised by itSMF. Following a successful audit, organisations will be able to market their certification to the standard and use the itSMF BS 15000 logo on stationery.
LRQA is a recognised body with itSMF. LRQA was one of the first registered certification bodies to be recognised by itSMF to provide accredited assessment to ISO/IEC 20000-1.
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