ISO/IEC 20000-1 Service management system

What is ISO 20000-1?

ISO/IEC 20000-1 is the internationally recognised service management system that focuses on delivering and improving good services to customers.

What does ISO 20000-1 do?

ISO/IEC 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO 20000-1 benefits

An ISO 20000-1 certification helps to deliver:

  • Reduce Costs - ISO/IEC 20000-1 is management system based. The basis of the standard is the Plan-Do-Check Act cycle common with other management system standards. Which enables you to operate an integrated system and reduce duplication and costs.
  • Stakeholder confidence - It enables you to demonstrate best practice, to give user confidence that real benefits will be brought to the way your IT services are managed.

Who can use ISO 20000-1?

ISO/IEC 20000-1 is applicable to all sizes of organisation providing IT service management activities who wish to benchmark their existing IT service management. ISO/IEC 20000-1 is a British standard developed by the IT Service Management Forum (itSMF) that is gaining worldwide acceptance.

How LRQA can help?

Management systems are becoming increasingly linked to the success and survival of organisations. In parallel, CEOs and MDs worldwide are placing greater emphasis on the independent assessment that helps ensure management systems are ‘fit for purpose’. Our unique methodology, LRQA Business Assurance, helps organisations manage their systems and risks to improve and protect their current and future performance. LRQA is a recognised body with itSMF. LRQA was one of the first registered certification bodies to be recognised by itSMF to provide accredited assessment to ISO/IEC 20000-1. We provide certification and training across all of the major standards. For organisations with other standards, we can often offer integrated assessments, thus delivering savings on both time and money.