ComfortDelGro BCM Case Study

ComfortDelGro Taxi is the largest taxi operator in Singapore with 60% of the market share in terms of fleet size which stands at approximately 17,000 vehicles. Being the biggest taxi operator in Singapore, ComfortDelGro Taxi is conscious that business continuity plans are critical to their business operations.As such, the organisation decided to take a proactive approach to adopt the ISO 22301 to help build resilience against disruption.

Through our robust assessment methodology, LRQA audited ComfortDelGro Taxi’s BCM program and as a result of achieving the ISO 22301 Business Continuity Management certification, ComfortDelGro Taxi has been able to:

  • Increase the robustness of the organisation’s BCM Performance Measurement System which allows the organsation to set milestones to gradually mature their BCM program.
  • Focus on their suppliers’ resilience to reduce the impact of the disruption caused by any key supplier failure.
  • Incorporate Environmental Scanning and Incident Reports into their BCM program.
  • Expand their perspective and value of having a BCM system – that it is not just about developing a response plan but also an holistic program that builds resilience in the face of possible threats.