Training services terms and conditions

Booking (Provisional bookings)

You can reserve places on any of our public events (subject to availability) by contacting our Training Advisors.  Provisional places are normally held for 10 working days.


Confirmed bookings

We require you to confirm your booking in writing.  Full joining instructions and relevant course information will be sent to you once your booking is confirmed.  Normally we will send you this information approximately two weeks prior to the event date, unless you make a late booking.  Once you have confirmed your booking, our cancellation policy applies from the date of receipt of your written confirmation.


Fees and payment

The fee is payable before the event and on confirmation of booking.   The booking will remain provisional until a payment, purchase order or written confirmation to invoice is received. Please make cheques payable to “Lloyd’s Register Quality Assurance Limited”. All fees are exclusive of GST.  Fee must be sent with the registration form in advance. If your organisation has a special documented agreement with us regarding payment that arrangement will apply. The fee for each event includes course notes, refreshments and lunch for each day of the event. Adjustments to delegates You may substitute a suitable delegate at any time at no charge.  Please advise us of any changes to delegate names in writing and as soon as possible.


Cancelling your booking

After you confirm your training place, we frequently refuse other bookings for that place.  It therefore our policy to make a full charge of the event fee if you withdraw for any reason during the 21 working days prior to, and including, the start date. If you cancel more than 21 working days prior to, and including the start date, a charge of 50% of the fee will be payable. All cancellations are effective from the date of receipt of written notification.


Please note

All fees are exclusive of GST. We endeavour always to run events as scheduled.  However, LRQA reserves the right to change the venue at any time and without prior notice from that published.  Should you wish to cancel in this instance, all fees will be waived.  LRQA reserves the right at its absolute discretion and without liability to cancel any advertised event due to circumstances which are reasonably beyond its control, and including because of insufficient confirmed delegates.